Aura Automation
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Privacy Policy

Last updated: April 23, 2026

Aura Automation ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

When you interact with our website, AI voice receptionist, or book a demo, we may collect:

  • Name, email address, phone number, and business name
  • Information you provide during phone calls with our AI agent
  • Website usage data (pages visited, referrer, browser type)
  • Communication history (calls, texts, emails) between you and Aura Automation

How We Use Your Information

  • Provide AI receptionist services and schedule demos
  • Send appointment confirmations, reminders, and service updates via SMS and email
  • Respond to inquiries and provide customer support
  • Improve our services and AI training
  • Comply with legal obligations

SMS and Text Messaging

Consent: By providing your phone number through our website forms, AI voice agent, or by explicitly opting in, you consent to receive SMS messages from Aura Automation related to appointment confirmations, reminders, service updates, and follow-ups.

Message frequency: Varies based on your interactions. You may receive up to 5 messages per booking cycle.

Message and data rates: Standard message and data rates may apply depending on your carrier plan.

Opt-out: You can opt out at any time by replying STOP to any message. For help, reply HELP.

No sharing for marketing: We do not sell, rent, or share your mobile phone number or SMS consent with third parties for their marketing purposes.

How We Share Your Information

  • Service providers who help us operate (HighLevel for CRM and AI voice, Twilio for telephony, Google for email and calendar) — bound by confidentiality agreements
  • Legal authorities when required by law, subpoena, or to protect rights and safety

We do not sell your personal information.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Call transcripts and contact records are retained for up to 3 years unless you request earlier deletion.

Your Rights

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications at any time

To exercise these rights, email jacob@auraautomation.co.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy occasionally. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

Aura Automation
Email: jacob@auraautomation.co
Phone: +1 (844) 238-7433
Location: Provo, Utah, United States

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